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Use of personal data

At the Fundação Centro Cultural de Belém, we respect your privacy, as well as the protection and safety of your personal data and are grateful for the trust that you have placed in us.

In this Privacy Policy, we explain who we are, what we may use your personal information for, how we process it, who we share it with and how long we keep it for, as well as the different ways in which you can contact us and how you can exercise your rights.

Scope of apllication and responsibility for theprocessing of data

This privacy policy applies to all personal data collected through the website www.ccb.pt (“website”) of the Fundação Centro Cultural de Belém.

Your data will be processed by the Fundação Centro Cultural de Belém, a legal person governed by private law and a public utility, with its registered office at Praça do Império, 1449-003 Lisboa, and with the tax identification number 502 857 145.

In accordance with the General Data Protection Regulation, the Fundação Centro Cultural de Belém is responsible for the processing of your personal data.

For questions relating to the processing of your personal data, please contact us through one of the following means:

Telephone: 21 361 24 00

Address: Fundação Centro Cultural de Belém / Praça do Império / 1449-003 Lisboa

Email: dpo@ccb.pt

The Fundação Centro Cultural de Belém collects various types of personal information for different purposes, namely:

 

– Name
– Address
– Occupation
– Areas of interest
– Date of birth
– Gender
– E-mail address
– Telephone number/Mobile phone number
– Tax identification number (NIF)
– Billing address
– Basic bank account number (NIB/IBAN – applicable only to business customers and holders of the CCB card)
– Position held (applicable only to business customers)
– Company name (applicable only to business customers)

You should read this privacy policy carefully and are free to decide whether you wish to make your personal data available to the Fundação Centro Cultural de Belém before using the website. You must confirm that you are of legal age and that the information you have provided is true, exact, complete and up to date, making you responsible for any discrepancy. If the information communicated belongs to a third party, you must guarantee that this third party has been informed of the conditions outlined in this document and that you have obtained their authorisation to make their information available to the Fundação Centro Cultural de Belém for the purposes indicated.

Aims of the data processing and legal justification

The personal data collected though the website enable us to respond to your requests, and will be processed for the following purposes:

CCB card holder

Your data will only be collected and used with your consent. It will be provided to us when you subscribe to the CCB Card, by completing the respective form. With your permission, we will send you our information by e-mail, post or telephone.

You can withdraw your consent for the collection and use of your personal data for direct marketing purposes at any time.

The Fundação Centro Cultural de Belém will create a profile, based on information relating to the activities in which you participate and the type of tickets that you purchase. Whenever you use your CCB Card, we record the products that you purchase and the amounts that you paid, as well as the date and time.

Marketing and communication

The Fundação Centro Cultural de Belém may use your e-mail address to communicate with you, and to promote its activities, such as: concerts, theatre and dance performances, talks, conferences, seminars, festive events, exhibitions, workshops, film sessions and festivals, as well as other events. We may also send you information about discounts, promotions and the organisation of competitions, games and pastimes. Your personal information is collected and used with the aim of facilitating the management of your participation in these pastimes, whose rules are outlined in the regulations applicable in each case.

We only store your personal data for as long as is necessary to achieve the purpose for which they were collected.

You must ensure that the personal data communicated to the Fundação Centro Cultural de Belém are correct and undertake to report any change or amendment thereto.

You are expressly warned that, when your personal data are disclosed on the public media of the Fundação Centro Cultural de Belém, such as Facebook, YouTube and Instagram, this information may be seen and used by third parties.

Educational project (Fábrica das Artes, Garagem Sul - Architecture Exhibitions)

When images are captured of the activities of the Fundação Centro Cultural de Belém, these are used only for promotional purposes, guaranteeing total confidentiality in relation to the identity of children/young people. Whenever it is necessary to use images in which the identity of the children/young people may be recognised, authorisation will be requested from the parents and guardians, either directly or through the school.

Clients of the conference and meeting centre

The Fundação Centro Cultural de Belém will use your data for managing the programme developed for its various spaces and events. With your consent, these data may also be used for sending you information about promotional activities, as well as invitations and news about specific events. In the same way, photographic records will only be taken and kept with the prior authorisation of our clients.

We keep your personal information only for as long as it is needed to achieve the purposes for which it was originally collected.

Video Surveillance

The Fundação Centro Cultural de Belém operates a clearly signposted system of video surveillance throughout its premises. Images are captured in order to protect the security of people and goods. This system complies with all currently applicable legislation.

The processing of personal data is necessary in order to perform the above-mentioned operations in the context of the relationship between the user and the Fundação Centro Cultural de Belém, or of pre-contractual inquiries made at the request of the user.

Entering into partnerships promoted by the Fundação Centro Cultural, through the website, may require your personal data to be shared and transmitted to the Fundação Centro Cultural’s business partners. The Fundação Centro Cultural will only share your personal data with the said partners insofar as is strictly necessary and, whenever applicable, after your prior consent has been gained and the specific terms and conditions for entering into partnership that were available when your personal data were collected for this purpose have been accepted.

Will my information be share?

Your personal information may be disclosed:

  • Under the scope of the internal management of the Fundação Centro Cultural de Belém
  • To third-party service providers of the Fundação Centro Cultural de Belém. Your personal data may be used by other companies for the purposes of providing certain services, namely for sending e-mails, postal mail, replying to users’ questions and sending information about our programming, among other services. These companies will only be provided with the personal data necessary for rendering the service in question. The Fundação Centro Cultural de Belém guarantees the confidentiality of your data and underlines that this information will only be made available to these partner companies of the Fundação Centro Cultural de Belém. Your data will only be used within the area of the European Union.

Your personal information may be disclosed to responsible third-party service providers hired by the Fundação Centro Cultural de Belém, who will treat your data exclusively for the purposes established by the Fundação Centro Cultural de Belém and in close accordance with the instructions given thereby, strictly complying with the legal rules regarding the protection of personal data, information security and other rules applicable under the terms of a written agreement signed between the parties.

Your personal data may be communicated to commercial partners of the Fundação Centro Cultural de Belém for the purposes of entering into a partnership, at your request and after your consent has been given for this purpose.

The Fundação Centro Cultural de Belém may also communicate your personal data to third parties when such transmission is made in fulfilment of a legal requirement, a decision of the National Data Protection Commission or another relevant controlling authority, or a court order.

Your data may also be communicated for any other purpose established by law.

Where do we store your data?

The Fundação Centro Cultural de Belém stores data on duly protected servers installed in a Datacentre, entirely within the European Economic Area and to which access is strictly controlled.

International data transfer

Exceptionally, and when strictly necessary for the purposes of data processing  described in this policy, the Fundação Centro Cultural de Belém may transfer the personal data collected for third countries or international organisations for which there exists a European Commission decision relating to the adequacy of their data protection or which are subject to the appropriate safeguards provided for by law, such as, for example, the conclusion of standard contractual clauses for the transfer of personal data (under the terms of Article 46 of the General Data Protection Regulation – GDPR). When transferring data to third countries or international organisations based on appropriate safeguards, the Fundação Centro Cultural de Belém shall take the necessary supplementary measures to guarantee that your personal data are afforded a level of protection that is essentially equivalent to the one existing in the European Union.

What are my rights?

You have the right to request the Fundação Centro Cultural de Belém to provide access to the information that has been collected about you, as well as to rectify or erase such data.

You also have the right to limit the uses that are made of your personal information, or the right to oppose this use, as well as the right to data portability under the terms of the laws applicable to the processing of personal data.

You may, at any time, request us to:

  • Provide access to the information that we have about you;
  • Rectify this information, should it be incorrect or incomplete;
  • Delete your personal data or limit the uses that are made thereof;
  • If the use that is made of your personal data depends on your consent or agreement and if this consent was provided by automated means, you have the right to be sent the personal data previously provided, in a commonly used and easily legible computer format.

Your requests will be processed with special care, so that we can guarantee the efficacy of your rights. You may be requested to provide proof of your identity, in order to ensure that these personal data are only shared with you as the owner thereof.

You should be aware that, in certain cases (for example, due to legal requirements), your request may not be dealt with immediately.

In order to exercise the above-mentioned rights, you may contact the body responsible for data processing via the e-mail address: dpo@ccb.pt.

 

In any case, you will be informed of the measures taken in relation to your request, within a month of its first being made.

You also have the right to complain to the National Data Protection Commission, if you consider that your rights in relation to your personal data have been violated.

Right of access

You are entitled to receive confirmation from the Fundação Centro Cultural de Belém that any information relating to you is or is not subject to any processing, and, if it is, to have access to your personal data and to the information established by law.

Right to rectification

You are entitled to obtain from the Fundação Centro Cultural de Belém, without undue delay, the rectification of any incorrect or incomplete data relating to you.

Right to the elimination, purpose limitation and portability of data

You have the right to request the Fundação Centro Cultural de Belém to erase your data, without undue delay, and the Fundação Centro Cultural is obliged to delete your personal data, in the event of any of these situations:

  • Your personal data have ceased to be needed for the purpose for which they were originally collected or used;
  • You have withdrawn your consent for the collection and use of data (in those cases where such processing is based on your consent) and there is no further justification for the processing thereof;
  • You are opposed to the processing of your data and there are no prevailing legitimate interests that justify such processing;

You have the right to obtain from the Fundação Centro Cultural de Belém a limitation to the processing of your data, should any of these situations arise:

  • You dispute the correctness of your personal data, during a period of time that enables the Fundação Centro Cultural de Belém to check its correctness;
  • The processing of your personal information is lawful, and you are opposed to its erasure, requesting instead that its use be limited;
  • The Fundação Centro Cultural de Belém no longer requires your personal data for processing purposes, but you have requested these data for the purposes of declaring, exercising or defending a right in legal proceedings;
  • If you are opposed to the processing of your data, until such time as it can be checked whether the legitimate motives of the body responsible for the processing thereof prevail over your own rights as the data subject.

If the processing of your personal data depends on your consent and this consent has been provided by automated means, you have the right to receive the personal data provided to the Fundação Centro Cultural de Belém, in a structured format that is commonly used and can be read automatically.

Can i withdraw my consent at a later date?

If your consent is legally required for the processing of your personal data, then you have the right to withdraw that consent at any time, although this right does not affect the lawfulness of the processing already undertaken, based on your previously given consent. The subsequent processing of these data, based on another legal ground, will similarly not be affected, as is the case, for example, with the fulfilment of a contract or legal obligation to which the Fundação Centro Cultural de Belém is subject.

Should you wish to withdraw your consent, you can contact us by letter, telephone or via the e-mail address: dpo@ccb.pt

Data retention period

The Fundação Centro Cultural de Belém will store the personal data of its users for the period of time that is needed to fulfil the purposes for which these data were collected. Should there exist a contract between the Fundação Centro Cultural de Belém and the user, the data will be retained during the period of the contract’s validity, further extended by the periods for the lapsing and expiry of the rights arising therefrom, except when the Fundação Centro Cultural de Belém is obliged to retain them for a longer period for legal reasons.

The Fundação Centro Cultural de Belém may also retain your personal data beyond these periods for statistical needs, for which purpose they will be rendered anonymous.

Security measures

The Fundação Centro Cultural de Belém takes every effort to protect the personal data of its users against unauthorised access through the Internet. For this purpose, it uses security systems, rules and other procedures, in order to guarantee the protection of your personal data, as well as to prevent unauthorised access thereto, and the inappropriate use, dissemination, loss or destruction thereof.

It is, however, your responsibility to guarantee and ensure that the computer you are using is properly protected from harmful software, computer viruses and worms. In addition, you should be aware that without the adoption of appropriate security measures (for example, safe configuration of the browsing programme, up-to-date antivirus software, security barrier software and non-use of software of questionable origin), the risk of personal data and passwords being accessed by unauthorised third parties is aggravated.

Furthermore, should you detect any defect, bug or anomaly on the website, you should immediately communicate its existence to the Fundação Centro Cultural de Belém and not attempt to use these to access commercial information or the personal data of other users, alter the characteristics of the website or exploit the defect, bug or anomaly in any other fashion, in order to use the digital channels in any irregular, unlawful or different way from the one for which they were designed by the Fundação Centro Cultural de Belém.

Sharing of information

Through the website, you can share relevant information on various social media platforms, namely Facebook, Instagram, Spotify and YouTube. The Fundação Centro Cultural de Belém cannot be held responsible for any processing of your personal data undertaken by these platforms following your sharing of this information. You should therefore read the terms and conditions and privacy policies of these platforms carefully before sharing such information.

Cookies

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Alterations to the privacy policy

The Fundação Centro Cultural de Belém reserves the right to alter its Privacy Policy for reasons of security, because of new legal and/or regulatory requirements, or with the aim of adapting its Privacy Policy in regard to the protection of data.

When these changes occur, they will be published on the website and/or communicated to users through the contacts made available.

The Fundação Centro Cultural de Belém will be grateful to receive any comments you may wish to make regarding its Privacy Policy.

We shall examine your comments and suggestions and reply as soon as possible.

Date of last alteration: 21 october 2021

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