Monday to Sunday from 10:00 to 07:00 pm. Saturday, Sundays and Holidays from 10:00 to 06:00 pm, or at www.ccb.pt and present the printed confirmation of your ticket purchase on entering the room.
Tel: (+351) 21 361 26 27 (from 13:00 onwards)  bilheteiraccb@ccb.pt 

Update to our policy for the return and refund of tickets, in accordance with the new wording of Decree-Law No. 10-I/2020, of 26 March, resulting from the publication of Decree-Law No. 6-E/2021, of 15 January:

“Article 2 […]

This decree-law is applicable to the rescheduling or cancellation of performances that are or were not held between 28 February 2020 and 31 March 2021.

Article 4 […]

The rescheduled performance must take place before 30 September 2021.”

CCB Productions and Co-productions

Cancelled Performances
You may request the refund of two tickets purchased for performances that have been cancelled, regardless of the method by which you paid for them, within a maximum period of 60 working days to be counted from the date of the public communication of the cancellation (25 January, 2021).

Rescheduled Performances
In the case of performances that have been rescheduled (with a new date or time) for a date up to 30 September 2021, the CCB will exchange your ticket for another one, without any extra cost. You should contact the box office for this purpose. There is no refund available in this case.

Contacts – CCB Box Office
For your greater comfort and safety, we suggest that you preferably use a means of contact that does not require face-to-face interaction, either via e-mail: bilheteiraccb@ccb.pt or by telephone: 213 612 627.

Outside productions presented at the CCB

The CCB only exchanges or refunds tickets at its box offices.
The policy for the exchange or refund of tickets is the producer’s responsibility.
If you have any doubts, we ask you to contact the producer.

Contacts – Outside Producers
Sons em Trânsito info@sonsemtransito.com
Uguru uguru@uguru.net
Incubadora d’Artes geral@incubadoradartes.com
Fado in a Box geral@fadoinabox.pt

In accordance with the guidelines issued by the Directorate-General for Health, access to the auditoria and concert halls is subject to exceptional conditions:

• Reduced capacity.
  A new plan of the auditoria and concert halls will be made available to you in the places where you usually buy tickets
• There will be a gap of either one or two places between each occupied seat, depending on the type of performance

• The rooms are duly sanitised, both before and after performances

• Face masks must be worn at all times
• For performances in which there are no reserved seats, the audience will enter in order of arrival
• The doors will open 30 minutes before the start of the performance
  We suggest you arrive in good time before the start in order to avoid large concentrations of people
• When entering and leaving the auditoria, the audience must follow the instructions given by the ushers, who are clearly identified
• There will be no interval during performances
• The bar and cloakroom services are currently suspended
• We are fully committed to guaranteeing fulfilment of the measures to combat the pandemic, so that you can continue to visit us in complete safety.
  Your temperature will therefore be taken when entering performances, exhibitions and the box office. We remind you that people with a temperature of 37.8º or above are not allowed to enter and that this situation does not permit the refund of the ticket.

The CCB Box Office is a Ticketline office and, as such, sells tickets for other concert halls in Portugal.

A supplementary charge of 1€ is added to the price of each ticket.

TICKETLINE | Telephone 707 234 234 or (+351) 21 794 14 00 or ticketline@ticketline.pt

Helpline | Bookings: 1820 – Every day of the week, 24 hours per day.

From Tuesday to Sunday | Closed on Monday
From 10am to 6pm / last entry at 5:30pm
garagemsul@ccb.pt
Phone (+351 )213 612 614/5

Every day from 11:00 to 20:00

E-mail: fabricadasartes@ccb.pt

Phone: (+351) 21 361 24 00 and (+351) 21 361 28 99

You may not enter the theatres and concert halls after the start of performances, unless the ushers indicate that it is possible for you to do so.

The Main and the Small Auditoria have a free cloakroom service.

In order to improve the conditions of access for all audiences, reserved seats have been created in the Main Auditorium for people with limited mobility.

Smoking, eating and drinking are not permitted in any of the rooms, and it is also forbidden to make any sound or image recordings.

Don’t forget to turn off your mobile phone or any other equipment that may emit a sound during the performance.

Consult the programmes or information sheets provided in the rooms, so that you can follow the performance more easily.

For any information, or in the event of any emergency, please contact one of the ushers.

The CCB’s two car parks (accessed via Rua Bartolomeu Dias and Avenida da Índia) are open every day from 8:00 to 24:00, and until 2:00 am on days when there are performances.

For your greater convenience, use the Via Verde system.

People with limited mobility enjoy exclusive access to the building through Park 2, Level 0 | Avenida da Índia

Helpline (+351) 213 612 435